A growing list of our Frequently Asked Questions
What is the difference between a private and a group tour?
A private tour is reserved only for your group. It can be tailored to individual needs and interests, and organized around your schedule. They are best suited for parties larger than two or for people with a specific vision and agenda in mind. Group walks, on the other hand, are comprised of up to eight people all participating in a pre-scheduled walk. A calendar of these group walks can be found on our website, and times may be added upon request.
Do group tours require a minimum in order to confirm?
Most walks require at least two participants to run, although there is some variation among the tours. Each page lists the specific minimum required for confirmation under “product description.”
BOOKING & PAYMENT
Do you accept credit cards?
We accept payment via PayPal. If you do not have a PayPal account, you can use the PayPal option during checkout and pay with your credit card instead. If choosing to use your PayPal account, simply enter your account number as you would your credit card number and proceed!
How does the online booking process work?
Each tour page allows you to select the date you’d like to join and add it to the cart. To see your selection(s), click the “Cart” tab. If no adjustments need to be made, proceed to checkout. Choose the “pay via PayPal” option to pay using your PayPal account OR with your credit card (feasible even without an account). After you’ve completed the booking process, you will receive a confirmation e-mail which will include your guide’s name, the meeting point for your tour and a map. You should receive your confirmation within two days of booking, so please check your spam folder!
I don’t want to book online, what are my options?
If you are experiencing trouble with the online payment system or prefer to book via email or telephone please call us at +1 7815180358 or +39 3207204222 or complete the contact form us with your request and we will do our best to help you join us for a tour.
I don’t see a slot that fits my schedule. Can I add one?
Please do! As long as you meet the minimum of two people, we would love to find time to take you on a tour. Just fill out the contact information sheet and we will do our best to accommodate you.
Can I change my dates after booking?
We are flexible; however, in order to accommodate you, your request must be received at least 48 hours prior to your original tour date.
What is your cancellation policy for group tours?
One-hundred percent of payment is due at the time of booking a group tour. If your order is cancelled by telephone or e-mail at least three days in advance of your scheduled tour, we will refund 80% of the original purchase price. Items cancelled within the three-day threshold are considered no-shows and are non-refundable.
What is your cancellation policy for private tours?
A thirty percent deposit is due at the time of booking a private tour. The balance of payment is due one week before your tour date. If your order is cancelled by telephone or e-mail at least three days in advance of your scheduled tour, we will refund 80% of the original price. Items cancelled within the three-day threshold are considered no-shows and are non-refundable.
Do you offer gift certificates?
We do! You can request a certificate by making a special note in our contact form.
Where do we go for the food tours?
Highlights and a general description of the food tours can be found on their respective tour pages. After you book, we will inform you per email where we will be meeting. Please note, we ARE flexible! We are more than willing to accommodate your wishes. Want to take a shopping break to buy some olive oil, cheese and wine to go? Just let us know and we will try our best to tailor the tour to your preferences.
Do I need to bring anything to my tour?
Nothing is required, but cameras are absolutely encouraged! All tours are walking tours, however, so please do wear comfortable shoes and dress for the weather.
What types of cooking classes are offered?
We offer Italian Cooking 101, Italian regional cooking, pasta making, pizza making and gelato making and more. For a full list of classes please complete our contact form.
Can your classes and tours cater to vegetarian or other special diets, allergies, and needs?
Of course! We ask about all dietary restrictions before the tour begins.
Can I buy wine at the tasting?
Absolutely. All wines presented during our tour are available for purchase at the enoteca where the tasting occurs.
Can we bring our children on our food tour tour?
Please do! We recommend that you reserve a private tour if your children are under the age of 13. Please remember that there is some walking involved. As far as food tastings/samples go, if you’re bringing children, simply note that when you book and we would be happy to accommodate your needs.
Can we bring our children to a wine tasting?
The legal drinking age in Italy is 16. Participants must be at least 16 years old to participate in a wine tasting. If you are comfortable with your child attending in a wine tasting, feel free to book for them, too! There will be plenty of appetizers and non-alcoholic drinks to be enjoyed. Tastings in an enoteca are a great educational tool in a controlled and enjoyable environment where you will learn not only about Italian wines but also about Italian food and wine culture.